The success of Palms Beauty Academy is dependent upon the integrity and conduct of every team member and student

• 1. Absolutely no chewing gum (mouthwash or breath mints are acceptable when needed).
• 2. No flip-flops. Only closed-toed, flat shoes are acceptable.
• 3. All clothing/scrubs must be clean, pressed, well-fitting (not overly tight) and in good repair.
• 4. Perfumes, cologne, and other scented products must be worn with restraint.
• 5. Hair should have a clean, trimmed, and professional look. Long hair should be pulled back from the face.
• 6. Fingernails should be professional length (not longer than ⅛ inch past tip) with natural, clear, or other nail polish, if any.
• 7. Jewelry must be simple, discreet, and worn in moderation.
• 8. Clinical team members may only wear limited jewelry in compliance with OSHA.
• 9. Undergarments must not be visible.
• 10. Men must be clean-shaven or facial hair kept clean and trimmed.
• 11. No hats or other head coverings, except those worn for religious purposes.
• 12. Oral hygiene must be maintained in an exemplary fashion.
• 13. Dress code is navy scrubs.
• 14. Scrubs must be a uniform color and a matching set. No prints are acceptable.

You are expected to be courteous and professional in your interaction with team
members, the doctors, and especially our patients. Patients are to be referred to in the manner that they prefer, either by first name, nickname, by last name preceded by the appropriate title (Mr., Mrs., Miss, Dr., etc.), or as “Sir” or “Ma’am.” If you are uncertain as to how to address a patient, always err on the side of caution and address them with appropriate respect (again, Mr., Mrs., etc.). Doctors of the Academy are always to be referred to with the courtesy title of “Doctor”. When communicating with clients, students are expected to project a professional and positive image of the Academy, to avoid rude or over-personal commentary, and to keep conversations focused on the client and the client’s care. Use good judgment and pay attention to the client’s responses. If you detect discomfort or get into a topic that may cause someone to feel uncomfortable, politely change the subject.

The success of our academy is dependent upon the professional conduct of every team member. Unprofessional conduct can take any variety of forms. It would be impossible to list every type of conduct that falls into this category. Nonetheless, we offer the following guidelines for the type of behavior that is considered unprofessional in case there is any question as to what is expected of you. Any of the following actions constitutes a violation of policy and may subject an employee to disciplinary action, up to and including immediate termination and/or expulsion:

• 1. Habitual or excessive absences or tardiness.
• 2. Unauthorized use of telephones, email, computers, or other company equipment, to include personal use of equipment for purposes such as accessing personal social media during classroom hours.
• 3. Attending to personal business while scheduled to be in class including the use of personal cell phones unless otherwise authorized.
• 4. Destruction, misuse, or abuse of office property.
• 5. Mishandling, misappropriation, or unauthorized removal or possession of funds or property of the Academy, other students, teachers, or clients.
• 6. Threatening, intimidating, coercing, or otherwise interfering with the job performance of fellow employees.
• 7. Unsatisfactory work performance.
• 8. Unauthorized use or release of confidential patient information or records.
• 9. Unauthorized use or disclosure of confidential or proprietary information of the Academy, such as, without limitation, patient lists, the Academy’s financial information, treatment methodologies, or strategic plans.
• 10. Falsifying, destroying, or altering any record including your application for employment.
• 11. Refusal of a request from Office Manager or owners, including but not limited to refusal to sign a Corrective Action notice, performance review, or other acknowledgment of company policy.
• 12. Failure to use good hygiene, to properly use safety equipment or follow safe practices.
• 13. Illegal activity of any kind.
• 14. Possession of firearms, illegal drugs, or alcohol at work, unless otherwise authorized by law.
• 15. Engaging in work that, in our opinion, is competing with our Acadmy, or creates a conflict of interest.
• 16. Any conduct that is a violation of the rules or ethical standards of any governing board or agency.
• 17. Unprofessional communications, examples of which may include threats of harm, mental or verbal abuse, maliciously false statements, gossiping about a client, vendor, or competitor, any communication deemed in violation of the anti- harassment or non-discrimination policies of the Academy, rudeness, or disrespectful communications towards a client and/or disparaging the Academy’s services are provided to patients.
• 18. Retaliation against anyone participating in bringing a student concern to our attention.
• 19. Lying to a member of management, including the falsification of any time record, or entering time for another employee.